Reporting
Vendors
Information Flow
Cost Control
Litigation Management
Performance
In Summary

Cost Control

Ask your current or any proposed TPA to explain how they plan to reduce your loss costs. Isn't this truly the core reason that you hire TPA's in the first place? For instance, ask them these types of questions :

• Do you have national rental car agreements with reduced per day costs?
• Have you negotiated reduced national appraisal and adjustment fee agreements?
• Do you provide menu type assignments to field vendors?
• Do you have the necessary internal resources to keep abreast of jurisdiction issues, legislative enactments, and new case law that affect my industry?
• Do you have an aggressive and separate subrogation unit aside from your on-line handlers?
• Do you have a preferred repair facility network?
• Tell me about your salvage disposal network
• Do your adjusters handle most of the investigation themselves or do they allow field adjusters to perform most of the investigation?
• Do you have an in-house Special Investigative Unit? How is suspected fraud handled?
• Do you employ nurses to screen demand packages for medical necessity and reasonableness?
• Do you utilize structured settlements? At what level of claim severity?
• Do your handlers aggressively control the litigation management process?
• How are your current internal processes going to successfully lower my loss costs?