Our Services

Reporting
  • Work with a claims facility that does not have any built-in conflicts of interest with street investigators or other vendors.
  • Work with a TPA that understands your business, your unique exposures and one that can and will adapt internally to meet your expectations.
  • Insist that you have access to accurate data and periodic formal reporting until final resolution.
  • Require an open and candid dialogue between the claim facility and you as the client. You should expect complete candor from the claims facility and you should feel free to offer your input / suggestions to the TPA at any time. Establish a partnership culture.
  • Find a TPA that truly cares about how your loss dollars are spent and one that will genuinely work to reduce your annual loss costs. This is how we truly earn our points.
  • Lastly, find a TPA that is willing to enter into a performance guarantee contract, a firm that is willing to put their ultimate compensation at risk if they fail to meet your expressed expectations.
One last thing about TPA's to think about: If you invite them in to provide a presentation as to their capabilities, one sure way to determine if they are sincere is to see if they brought along an actual operations person, a real life claims professional that is in the front-line trenches everyday. Too many times, clients are seduced with the over-promises made by fancy marketing brochures, websites and TPA sales staff. As someone from the Sopranos once said, fahgetaboutit. Make sure that someone is there that represents the actual on-line claim staff that will be performing the work for you. You will get the most candor and realistic answers from that individual, not from the marketing staff whose job it is to perfume the pig.    

Remember, it's your money that's at risk.

If the TPA does all of the aforementioned, trust, will naturally follow (and hopefully, a long-term TPA relationship)